Shipping policy

At VIRELLE DRESS, we understand how important it is to receive your dress in time for your special occasion. Many of our dresses are made-to-order or prepared specifically for each customer, so your total delivery time includes both production/processing time and shipping time.

Please review the information below carefully before placing your order, especially if you are ordering for a wedding, prom, party, or other time-sensitive event.

Total Delivery Time

The estimated total delivery time for an order is:

Production / Processing Time + Shipping Time = Estimated Total Delivery Time

Please note that production time and shipping time are separate. The shipping estimate begins after your order has completed production or processing and has been handed over to the shipping carrier.

Production & Processing Time

Many VIRELLE DRESS products are made-to-order, including certain standard-size dresses. This means your dress may enter production or preparation after your order and payment have been confirmed.

Our typical production and processing time is approximately:

3–7 business days

Production time may vary depending on the style, fabric, customization requirements, order volume, and season. Custom-size, custom-color, or specially modified dresses may require additional production time.

During peak seasons, holidays, promotional periods, or periods of unusually high order volume, production may take longer than the normal estimate.

Shipping Time

After production and processing are complete, your order will be prepared for shipment.

Typical standard shipping time is approximately:

8–12 business days

Shipping times are estimates and may vary depending on the destination country or region, carrier availability, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control.

Estimated Delivery Example

For example, if your dress requires 3–7 business days for production and approximately 8–12 business days for shipping, your estimated total delivery time may be approximately:

11–19 business days

This is an estimate rather than a guaranteed delivery date.

Order Early for Special Events

If you are purchasing a dress for a wedding, prom, homecoming, graduation, party, or another important event, we strongly recommend placing your order well in advance.

Please allow additional time for possible shipping delays and any alterations that may be required after receiving your dress.

If your event date is approaching, please consider the estimated production and shipping times carefully before placing your order.

Shipping Destinations

VIRELLE DRESS ships to customers in many countries and regions worldwide. Available shipping destinations and shipping options may vary depending on your delivery address.

Please enter a complete and accurate shipping address during checkout to view the shipping options available for your order.

Shipping Costs

Shipping costs may vary depending on the destination, shipping method, order contents, and other applicable factors.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Any promotional free-shipping offer, if available, will be subject to the terms displayed on our website at the time of purchase.

Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please make sure your shipping address includes:

  • Full recipient name
  • Street address and apartment/unit number, if applicable
  • City
  • State, province, or region
  • Postal or ZIP code
  • Country
  • Valid telephone number
  • Valid email address

Incorrect or incomplete shipping information may result in delivery delays, failed delivery attempts, or returned packages.

P.O. Boxes

Some shipping carriers or services may not be able to deliver to P.O. Boxes. For the most reliable delivery, we recommend providing a complete physical street address whenever possible.

Address Changes

If you need to change your shipping address, please contact VIRELLE DRESS Customer Service as soon as possible after placing your order.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed once an order has entered the shipping process or has already been dispatched.

Once a package has been shipped, address changes may not be possible and may be subject to the carrier's policies.

Order Tracking

Once your order has been shipped, tracking information will normally be provided by email or made available through your order information.

Please allow some time after receiving your tracking number for the carrier's tracking system to update. Tracking information may not become active immediately after the shipping label is created.

Multiple Items in One Order

If your order contains multiple dresses or products, production times may differ between individual items.

Depending on availability, production status, and shipping arrangements, items may be shipped together or separately. If your order is shipped in multiple packages, you may receive more than one tracking number.

Custom Size & Customized Orders

Custom-size, custom-color, and other customized dresses may require additional preparation or production time.

Please carefully check your measurements, color selection, and customization details before placing your order. Once production has started, changes may not always be possible.

Please also note that customized products are subject to the conditions described in our Refund & Return Policy.

Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Where such charges apply and are not collected at checkout, they may be the responsibility of the recipient, subject to applicable laws and the terms shown at checkout.

Customs procedures may also cause additional delivery delays. VIRELLE DRESS does not control the processing time of customs authorities.

Shipping Delays

Although we make reasonable efforts to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Customs inspections or clearance delays
  • Carrier delays
  • Severe weather
  • Natural disasters
  • Public holidays
  • Peak shopping seasons
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other events outside our reasonable control

Estimated delivery dates are provided for reference and are not guaranteed unless expressly stated otherwise.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location and ask household members, neighbors, reception desks, mailrooms, or building management where applicable.

You should also contact the shipping carrier using your tracking number for additional delivery information.

If you are still unable to locate the package, please contact VIRELLE DRESS Customer Service and provide your order number and tracking information so we can review the situation with you.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives with significant shipping damage, please contact us as soon as possible.

For damaged packages or products, please keep the original packaging and provide clear photographs or videos showing the condition of the package and item.

We will review the available shipping information and work with you on an appropriate solution based on the circumstances.

Returned or Undeliverable Packages

A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or other delivery-related issues.

If a package is returned because of information or circumstances attributable to the customer, additional shipping costs may apply if reshipment is requested.

Please contact VIRELLE DRESS Customer Service if your tracking information indicates that your package is being returned.

Order Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

If you no longer want the item after it has been shipped, please wait until you receive the package and then contact VIRELLE DRESS Customer Service to determine whether the item is eligible for return under our Refund & Return Policy.

Contact VIRELLE DRESS

If you have questions about production time, shipping, tracking, delivery, or an existing order, please contact our customer service team.

VIRELLE DRESS
Email: virelledress@hotmail.com

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.