Refund policy

At VIRELLE DRESS, each dress is carefully prepared for your special occasion. We understand that sometimes a return may be necessary. Please review the following return, refund, customization, and cancellation terms carefully before placing your order.

Contact Information

Email: virelledress@hotmail.com

Return & Refund

If you would like to return an eligible item for personal reasons, such as a fit issue, change of mind, dislike of the style, or ordering multiple dresses with the intention of keeping only one, the customer is responsible for both the original shipping cost and the return shipping cost.

Please note that a fit issue does not necessarily mean that an incorrect size was sent. Formal dress sizing may differ from everyday clothing sizing. We strongly recommend checking our Size Chart and taking accurate measurements before placing your order.

For customers who require a more personalized fit, VIRELLE DRESS offers custom sizing on eligible styles. Please enter accurate measurements when selecting the custom-size option.

Important Return Information

  • For returns requested for personal reasons, the customer is responsible for the return shipping cost. Original shipping fees are non-refundable.
  • Returns of 2–3 items from a single order or multiple related orders may be subject to a 20% restocking fee, which will be deducted from the refund amount.
  • Returns of 4 or more items from a single order or multiple related orders may be subject to a 40% restocking fee, which will be deducted from the refund amount.
  • Before returning any item, you must contact VIRELLE DRESS Customer Service and receive the authorized return instructions and return address.
  • Do not return your package to the address shown on the original shipping label or package. Returns sent to an unauthorized address may not be received or processed.

How to Return an Item

  1. Request a return within 7 days of delivery.
    Contact VIRELLE DRESS Customer Service within 7 days after receiving your order. Please provide your order number, reason for return, and clear photographs if applicable. We normally respond within 2 business days. Response times may be slightly longer during weekends, holidays, or peak seasons.
  2. Wait for return authorization.
    Once your return request has been approved, we will provide the return instructions and designated return address. Please ship the approved item(s) within 7 days of receiving the return instructions.
  3. Ship your return with tracking.
    Please use a reliable trackable shipping service. Customers are responsible for ensuring that the returned package reaches our designated return facility.
  4. Return inspection.
    Once the returned package is received, we will inspect the item(s) to ensure they meet our return conditions. Refunds can only be processed after the returned merchandise has been received and inspected.
  5. Receive your refund.
    Once your return has been approved after inspection, the eligible refund will be issued to your original payment method, generally within 7–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.

Please note: Original shipping fees and return shipping fees are non-refundable for returns made for personal reasons.

Customs & Returned Packages

Customers are responsible for properly shipping their return to the return address provided by VIRELLE DRESS.

If a returned package is held by customs or requires additional customs clearance or fees because of the return shipment, the customer may be responsible for the applicable charges. We cannot issue a refund until the returned merchandise has been successfully received and inspected.

Return Conditions

To be eligible for a return, the item must:

  • Be unworn and unwashed.
  • Be unaltered and undamaged.
  • Have all original tags attached.
  • Be free from makeup, perfume, deodorant, stains, pet hair, or other signs of wear.
  • Be returned in its original condition and packaging whenever possible.
  • Be returned only after receiving authorization from VIRELLE DRESS.

We reserve the right to refuse a return if the item is received in an unacceptable condition, does not meet our return requirements, or was returned without prior authorization.

VIRELLE DRESS is not responsible for return packages that are lost or damaged during return transit. We strongly recommend keeping your shipping receipt and tracking information until your refund has been completed.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery. If you believe that you have received a damaged, defective, or incorrect item, please contact VIRELLE DRESS Customer Service within 7 days of delivery.

Please provide your order number and clear photographs or videos showing the issue. After verification, we will review the situation and provide an appropriate solution.

Color Differences

We make every reasonable effort to display our dress colors accurately. However, slight color differences may occur due to photography, lighting, monitor or device settings, fabric characteristics, dye lots, and production batches.

Please also note that the same color may appear noticeably different on different fabrics. For example, a color on chiffon may not look exactly the same as the same color on satin. This type of variation does not necessarily mean that an incorrect color was produced.

Made-to-Order Items

Many VIRELLE DRESS products, including certain standard-size dresses, may be made or prepared specifically for an individual order.

For this reason, we discourage "buy-many-keep-one" purchasing. Orders that appear to have been placed primarily for the purpose of ordering multiple dresses to try on and returning most of them may be subject to the applicable restocking fees described in this policy.

What Is Considered a Customized Product?

A product may be considered customized when it includes one or more of the following:

  • Custom sizing based on measurements provided by the customer.
  • A custom or special color option.
  • Personalized design modifications.
  • A color different from the standard or main product image selection where treated as a custom option.
  • Changes to the original neckline, back style, sleeves, length, or other design details.
  • A dress produced according to a reference image or customer-provided design.
  • Other made-to-order modifications requested by the customer.

Custom Size & Customized Dresses

We understand that achieving the right fit is especially important for formal and special occasion dresses. For this reason, custom sizing is available on many VIRELLE DRESS styles.

Custom-size dresses are made specifically according to the measurements you provide, which may include your bust, waist, hips, height, and hollow-to-floor measurement.

Because customized dresses are produced specifically for an individual customer, custom-size and customized dresses are generally not eligible for return or exchange for personal reasons.

Please carefully check all measurements, colors, and customization details before submitting your order.

This restriction does not apply where applicable law requires otherwise or where a verified manufacturing error, defect, or incorrect customization was caused by VIRELLE DRESS.

Alterations for Custom-Size Dresses

Even with custom measurements, minor alterations may occasionally be required to achieve a customer's preferred fit.

If you believe your custom-size dress requires alterations because of a verified sizing or production issue, please contact VIRELLE DRESS Customer Service before making any alterations. We will review your case and advise you of the available solution.

Please do not alter the dress before contacting us if you believe there is a manufacturing or sizing error, as alterations may affect our ability to verify the issue.

Final Sale Items

Products clearly marked Final Sale at the time of purchase are not eligible for return or exchange, except where required by applicable law or in the case of a verified product defect or fulfillment error.

Exchange Policy

VIRELLE DRESS does not currently offer direct exchanges.

Because many of our dresses are made-to-order or prepared specifically for each order, we may not have ready-made inventory available for immediate exchange.

If you need another size, color, or style, please return the original item if it is eligible under this Return Policy and place a new order for your preferred item.

New orders are subject to the current price, availability, production time, and shipping time displayed at the time the new order is placed.

Cancellation Policy

Many VIRELLE DRESS dresses are made-to-order or begin preparation shortly after payment. For this reason, cancellation refunds depend on when the cancellation request is submitted.

  • Unpaid orders: May be automatically cancelled after 1 day.
  • Within 24 hours after payment: Eligible for a full refund.
  • 24–72 hours after payment: Eligible for an 80% refund of the product amount, plus the applicable shipping fee if it has not already been incurred.
  • 72–120 hours after payment: Eligible for a 50% refund of the product amount, plus the applicable shipping fee if it has not already been incurred.
  • More than 120 hours after payment: The product amount is generally non-refundable once production has substantially progressed. Any shipping fee that has not yet been incurred may be refundable.
  • After shipment: Orders cannot be cancelled once they have been shipped.

If you would like to request a cancellation, please contact VIRELLE DRESS Customer Service as soon as possible and include your order number.

Contact VIRELLE DRESS

For questions regarding returns, refunds, cancellations, damaged products, or your order, please contact:

VIRELLE DRESS
Email: virelledress@hotmail.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.