Attention & Care

Before Your Dress Is Prepared

Special occasion dresses require careful attention to details such as size, color and selected options. Before your order moves forward, the information provided with your purchase may be reviewed for accuracy.

If additional information is needed, our customer care team may contact you using the email address associated with your order.

Please check your email regularly after placing an order, particularly if your dress is needed for a specific event date.

Quality & Final Review

Before a dress is prepared for shipment, attention is given to its overall appearance and order details.

Order Details

The selected style, size, color and applicable options are checked against the information provided with your order.

Finishing Details

Important areas such as stitching, seams, fabric and decorative details are reviewed as appropriate for the design.

Final Presentation

Your dress is carefully prepared and packaged to help protect it while in transit.

When Your Dress Arrives

Formal dresses may develop light wrinkles during packaging and transportation. This is normal and does not necessarily indicate a problem with the garment.

After receiving your dress, carefully remove it from the packaging and allow the fabric time to relax.

Avoid aggressive ironing, particularly on lace, tulle, sequins, appliqués and other delicate materials.

Caring for Your Dress

Formalwear often combines delicate fabrics, structured construction and decorative details. Proper care can help maintain the appearance and shape of your dress.

For wedding gowns, heavily embellished dresses and delicate fabrics, professional cleaning is generally recommended.

Delicate Fabrics & Embellishments

Lace, tulle, chiffon, satin and embellished fabrics should always be handled gently.

• Avoid pulling loose threads, lace or appliqués.
• Keep jewelry and sharp accessories away from delicate mesh and tulle.
• Avoid applying perfume, hairspray or cosmetics directly onto the fabric.
• Keep the dress away from excessive moisture, heat and direct sunlight.

Spot Cleaning

If your dress develops a small stain, treat the affected area carefully.

• Identify the type and location of the stain before attempting to clean it.
• Test any suitable cleaning method on a hidden area first.
• Use a clean white cloth and gently blot rather than rub.
• Avoid bleach, harsh chemicals and excessive moisture.
• When uncertain, stop cleaning and consult a professional garment cleaner.

Caring for the Hem

Floor-length dresses can naturally collect dust and light debris around the hem during wear.

If the fabric is suitable for spot cleaning, gently treat only the affected area. Avoid soaking the entire dress unless the garment's specific care instructions permit it.

Drying Your Dress

Avoid hanging a heavily wet dress from its shoulder straps, as the weight of the water may stretch delicate fabric or affect the garment's shape.

When appropriate for the fabric, allow the garment to dry naturally on a clean, protected surface away from direct sunlight and strong heat.

Steaming & Wrinkle Care

Gentle steaming may help remove wrinkles from many formalwear fabrics. Always use an appropriate temperature and keep the steamer at a safe distance from the garment.

Take extra care around lace, sequins, beads, appliqués and heat-sensitive fabrics.

If you are unsure how the fabric will react to heat, professional garment care is the safest option.

Storing Your Dress

Proper storage is especially important if you plan to keep your gown after your event.

Clean Before Long-Term Storage

Invisible stains from makeup, perspiration or beverages can become more noticeable over time. Consider professional cleaning before storing the dress for an extended period.

Choose a Suitable Environment

Store the garment in a cool, dry area away from direct sunlight, moisture and significant temperature changes.

Long-Term Preservation

Wedding gowns and sentimental dresses may benefit from professional preservation and acid-free storage materials.

A Few Important Reminders

• Always check any care instructions supplied with your dress.
• Different fabrics may require different cleaning methods.
• Avoid experimenting with strong cleaning products on delicate formalwear.
• Professional bridal or formalwear cleaning is recommended when you are uncertain about the correct care method.

THE VIRELLE PROMISE

Made for Moments Worth Remembering

Your dress may be part of a wedding, celebration, formal evening or another unforgettable chapter of your life. We want you to enjoy it beautifully — both on the day you wear it and in the memories that follow.

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